Refund Club – Never settle for credit

If you’ve paid for something and never received it, or maybe been charged for something you didn't authorise, a “chargeback” can be a very effective method of having the money returned to your card. Banks provide this payment dispute service for all credit and debit card holders, but many people aren’t sure what to say or do, which can make the process drawn out and difficult.

Unless of course you partner with Refund Club! We understand the dispute process better than anyone, and that means your chargeback request has a higher likelihood of succeeding. If you’re not sure what to say or how to answer the bank’s questions, our case managers will guide you through every step of the way.

"Refund Club went above and beyond to ensure I got my money back. From start to finish, they were professional, friendly, and most of all - knowledgeable. I had initially tried to claim a refund on my own, but I was knocked back by the bank with a refusal. I then engaged Refund Club who guided me through the process, and I was able to get a FULL refund. Highly recommended. Thank you Refund Club!"

Judy Laden

"Refund Club was amazing, super helpful and kept us constantly informed. Especially as we were already so disappointed with our agency and had no real hope left, they kept us going and made the application process to our bank that much easier - honestly don't know that we would have had the same result without Refund Club. They had our backs"

Abbey Holding

"Without the help from Refund Club there’s no way I’d have received a refund. It’s clear to me that Refund Club know the rules and processes of chargebacks better than the banks (or at least BNZ) themselves. I’m over the moon with the result. While Nick warned me that there was no guarantee of success, he assisted me to pursue every possible avenue, and critically provided the case examples and sections of chargeback rules to prove my eligibility which forced the bank to act."

David Hosking