If you’ve paid for something and never received it, or maybe been charged for something you didn't authorise, a “chargeback” can be a very effective method of having the money returned to your card. Banks provide this payment dispute service for all credit and debit card holders, but many people aren’t sure what to say or do, which can make the process drawn out and difficult.
Unless of course you partner with Refund Club! We understand the dispute process better than anyone, and that means your chargeback request has a higher likelihood of succeeding. If you’re not sure what to say or how to answer the bank’s questions, our case managers will guide you through every step of the way.
"Without the help from Refund Club there’s no way I’d have received a refund. It’s clear to me that Refund Club know the rules and processes of chargebacks better than the banks (or at least BNZ) themselves. I’m over the moon with the result. While Nick warned me that there was no guarantee of success, he assisted me to pursue every possible avenue, and critically provided the case examples and sections of chargeback rules to prove my eligibility which forced the bank to act."
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Get your money back
If you call your bank directly with your chargeback refund request, a form and a phone call is the best you can hope for.
Refund Club have modernised this process to make it simpler, easier, and more likely to succeed!
Did you know the Visa and Mastercard guidelines for chargebacks are over 700 pages each?
We're experts in the process, which means we can negotiate more effectively and provide an even higher chance of success.
We believe that no one should ever have money taken from them and then returned as a “credit” - that’s just a very poor form of money with an expiry date!
Instead, we want to give you complete and total control over your money.
Join Refund Club today and let's take back what is ours.